THE EFFECT OF WORK QUALITY AND WORK MOTIVATION ON THE PERFORMANCE OF STATE CIVIL SERVANTS IN THE HOUSING, RESIDENTIAL AREAS AND LAND OFFICE OF KENDARI CITY

Chitra Rais; Muh  Nur; Indira  Yuana

doi:10.62207/z3z68f22

Authors

Chitra Rais Magister of Management, Sekolah Tinggi Ilmu Ekonomi Enam Enam Kendari, South East Sulawesi, Indonesia Author
Muh Nur Magister of Management, Sekolah Tinggi Ilmu Ekonomi Enam Enam Kendari, South East Sulawesi, Indonesia Author
Indira Yuana Magister of Management, Sekolah Tinggi Ilmu Ekonomi Enam Enam Kendari, South East Sulawesi, Indonesia Author

DOI:

https://doi.org/10.62207/z3z68f22

Keywords:

ASN performance; public service; work motivation; work quality

Abstract

The performance of Civil Servants (ASN) plays a crucial role in enhancing the quality of public services. Work motivation and work quality are often identified as key factors influencing ASN performance; However, many government agencies have yet to implement adequate policies to improve these aspects. The knowledge gap in understanding the influence of motivation and work quality on ASN performance in the public sector highlights the need for more in-depth research. This study employed a quantitative method using Partial Least Squares Structural Equation Modeling (PLS-SEM) and involved 42 ASN samples from the Department of Housing, Settlement Areas, and Land Affairs in Kendari City. The findings indicate that both work motivation and work quality significantly impact ASN performance, providing valuable insights for human resource development policies in the public sector. These results offer local governments a foundation for designing effective strategies to enhance ASN performance and provide a theoretical basis for further research on performance determinants in public service sectors.

References

Armstrong, M., & Taylor, S. (2020). Armstrong's handbook of human resource management practice (15th ed.). Kogan Page.

Bratton, J., & Gold, J. (2019). Human resource management: Theory and practice (6th ed.). Palgrave Macmillan.

Brinkerhoff, D. W., & Wetterberg, A. (2016). Gauging the effects of social accountability on services, governance, and citizen empowerment. Public Administration Review, 76(2), 274–286. https://doi.org/10.1111/puar.12399

Christensen, T., & Lægreid, P. (2007). The whole-of-government approach to public sector reform. Public Administration Review, 67(6), 1059–1066. https://doi.org/10.1111/j.1540-6210.2007.00797.x

Deci, E. L., & Ryan, R. M. (2000). The "what" and "why" of goal pursuits: Human needs and the self-determination of behavior. Psychological Inquiry, 11(4), 227–268. https://doi.org/10.1207/S15327965PLI1104_01

Dessler, G. (2017). Human resource management (15th ed.). Pearson.

Herzberg, F. (1968). One more time: How do you motivate employees? Harvard Business Review, 46(1), 53–62.

Juran, J. M. (1988). Juran's quality control handbook. McGraw-Hill.

Kim, S. (2005). Factors affecting state government information technology employee turnover intentions. American Review of Public Administration, 35(2), 137–156. https://doi.org/10.1177/0275074004273150

Kim, S., & Fernandez, S. (2017). Employee empowerment and turnover intention in the U.S. federal bureaucracy. The American Review of Public Administration, 47(1), 4–22. https://doi.org/10.1177/0275074015583712

Mullins, L. J. (2016). Management and organisational behaviour (11th ed.). Pearson.

Perry, J. L., & Wise, L. R. (1990). The motivational bases of public service. Public Administration Review, 50(3), 367–373. https://doi.org/10.2307/976618

Perry, J. L., Hondeghem, A., & Wise, L. R. (2010). Revisiting the motivational bases of public service: Twenty years of research and an agenda for the future. Public Administration Review, 70(5), 681–690. https://doi.org/10.1111/j.1540-6210.2010.02196.x

Robbins, S. P., & Judge, T. A. (2019). Organizational behavior (18th ed.). Pearson.

Van de Walle, S., & Scott, Z. (2018). The institutionalisation of accountability in public sector organisations: A comparative study. Palgrave Macmillan.

Van de Walle, S., Steen, T., & Koppenjan, J. (2008). Comparing the performance of national public sectors: Concepts, theory, and practices. Edward Elgar Publishing.

Van Loon, N. M., Vandenabeele, W., Leisink, P., & Knies, E. (2015). On the bright and dark side of public service motivation: The relationship between PSM and employee wellbeing. Public Money & Management, 35(5), 349–356. https://doi.org/10.1080/09540962.2015.1061171

Wright, B. E. (2007). Public service and motivation: Does mission matter? Public Administration Review, 67(1), 54–64. https://doi.org/10.1111/j.1540-6210.2006.00696.x